We have provided some helpful information so things go smoothly when you come to see us. Our goal is to provide the best health care possible for you and your family. Included are answers to some commonly asked questions that you may have also.

Making an Appointment

Medical Appointments

Please call the medical clinic nearest you to schedule an appointment. You should plan to arrive at least 15 minutes before your scheduled appointment. Please call for routine appointments with as much advance notice as possible. Although we do make same-day appointments for urgent care, it is always best to call ahead and let us know you are coming in.

Dental Appointments

Please call the dental clinic nearest you to schedule an appointment.

We provide ongoing, comprehensive dental care to children ages 0-18 years old. Because of the high demand for our dental services, we are only able to offer on-going care to adults who qualify though the Adult Dental Program. An application is required and space is limited. Please call the dental clinic nearest you for information on qualifying for this program.

Children and adults can receive urgent care on a walk-in basis and should sign-in during designated hours. The treatment available for this type of visit is limited.

What to bring on your first visit:
  • Medical insurance card
  • Medicaid coupon
  • Medicare card
  • Proof of income (pay stubs, tax return)
  • Photo ID
  • A list of all medications you are taking (or bring the medications with you)

Appointment Questions

View all
How do I make an appointment?
Please call the CHC clinic closest to you for an appointment. You should plan to arrive at least 15 minutes before your scheduled appointment. Please call for routine appointments with as much advance notice as possible. Although we will make same-day appointments for urgent care, it is always best to call ahead and let us know you are coming in.
What happens if I miss an appointment?
We ask that you make every effort to keep your appointment. When you schedule an appointment, our staff prepares your health records for your visit and reserves time for you to be seen by the provider. We ask that you call the clinic as soon as you know you will not be able to keep your appointment so we can reschedule your visit and free up your appointment time for another patient to be seen.
What happens if I am late for an appointment?
Please call to let us know you are going to be late for your appointment. Because many patients are scheduled in a day, we are only able to wait a short time before the next patient is due to be seen by the provider. If you are more than 15 minutes late for your appointment, we may need to ask you to reschedule your appointment.
What if I have a medical emergency or need care after hours?

Call 911 immediately if you are having a life-threatening emergency. Do not call your provider first. Do follow-up with your provider within 24 hours of your emergency or when your health allows.

For non-life threatening urgent medical care after hours and on weekends, patients of CHC should call their clinic location and explain their need. They will receive a call back from the provider on-call.

For immediate advice from a nurse, call Community Health Plan's Nurse Advice Line at 1-866-418-1002.


Dental Questions

View all
Can I choose a CHC dentist to be my regular dentist or do you only take emergencies?

We provide ongoing, comprehensive dental care to children ages 0-18 years old. Adults who qualify can receive comprehensive care though the Adult Dental Program. An application is required and space is limited.

Qualifying adults include:

  • Pregnant women who are covered by Medicaid or who meet the discounted fee criteria
  • Diabetic patients of CHC Medical
  • Children and adults can receive urgent care on a walk-in basis and should sign-in during designated hours. The treatment available for this type of visit is limited.
Can I still receive dental care, even if I am not a CHC medical patient?

Yes. While you do not need to be a patient at one of our medical clinics to receive dental care, good dental health is closely connected to good overall health. We encourage you to see both medical and dental providers on a regular basis.

Can I use the CHC pharmacy for a prescription written by a CHC dentist?
Yes. You may use the CHC pharmacy to fill a prescription written by any CHC provider.
What if I have a dental emergency or need care after hours?

For urgent dental care after hours and on weekends, patients of CHC should call their clinic location and explain their need. They will receive a call back from the provider on-call.


Pharmacy Questions

View all
Does CHC have a Pharmacy?

CHC operates three pharmacies, one in each of our medical clinics. Our pharmacies accept Basic Health, Healthy Options, Medicaid, and Medicare Part D and offer discounted prescription prices (based on family size and income verification) for those patients with no insurance. The pharmacy staff can also help patients enroll in the Patient Assistance Program for medications at a reduced cost or no cost.

How do I get my prescription filled?

Bring your new prescription, written by a CHC provider, to any CHC pharmacy. As long as we have your medication in stock, your prescription will be filled while you wait. Wait times can vary depending on how many other people are ahead of you. If you do not have insurance, and would like to apply for a discount, please bring proof of income with you.

How do I get my prescription refilled?
Please call the CHC pharmacy nearest you for prescription refills. They will contact your provider if any information is necessary. Please allow 72 hours for refills to be ready in case your medication needs to be ordered or your provider needs to be contacted.
Can I get a non-CHC prescription filled at a CHC pharmacy?
No. Our pharmacy is funded by a special program that only allows the pharmacy to fill prescriptions written by CHC providers or as a result of a referral by a CHC provider.
I'm worried about my privacy, who will see my health information?

At the offices of Community Health Center of Snohomish County, we are committed to treating and using your protected health information responsibly. The Notice of Privacy Policies describes the personal information we collect, and how and when we use or disclose that information. It also describes your rights as they relate to your protected health information.

Learn more about our Privacy Policy.