Patient Portal

Patient Portal is here!

As a CHC patient, you now have online access to your own health records through the Patient Portal.

Using the Portal, you will be able to:

  • Request, confirm and cancel appointments
  • View medication
  • View immunization records
  • View your personal health record
  • Send messages to clinical staff
  • Search and obtain education information
  • Maintain account information, including username, password, access privileges and email address

To sign up for the Patient Portal, please click the Enroll Now button on this page to set up your account.

You must be at least 18 years old to use this service.

 

What is Athena and NextMD (Patient Portal)?
Athena and NextMD is our secure patient portal. It gives you a way to contact our office about non-urgent requests through a secure web portal.
Athena is our patient portal for Medical services and NextMD is for our Dental services. 

Is Patient Portal an email?
No. Patient Portal uses a secure website to send messages and requests to your provider team directly into our electronic health record system.

Who do I contact if I have further questions?
You may contact your Provider’s office by phone or stopping by at your clinic.

If some of my health information is not correct, what should I do?
This information comes directly from your medical record at your Provider’s office. Discuss any inaccurate information with your provider at your next clinic visit. Your health information is reviewed and updated in your medical record during each visit.

How secure is my medical information?
Your information is extremely secure. The information on Patient Portal is merely a snapshot of your medical record, not the actual record.

Can I expect a reply by email, or by telephone?
Depending on the request, we will reply in the same method that you used to contact us. If we need more information to process your request, we will contact you by telephone.

Can I ask emergency related questions via the Patient Portal?
No, the Patient Portal is not to be used for emergency related health care issues. Please call your Provider’s office directly for any questions you would need answered within 3 business days or sooner. If you are experiencing a health care emergency, call 911 or visit the nearest emergency room.

Do messages sent and received through the Patient Portal become part of my medical record?
Yes, messages sent from the Patient Portal and the responses to those messages, do become part of your medical record.

Will only my doctor see my message or information submitted?
Designated staff members who provide support to your provider will be involved in receiving your messages, and routing them to your provider, nurse, or front desk as necessary. If your provider is out of the office, your request may be handled by the provider on call, or held until he/she returns to the office.

I forgot my password. What should I do?
Click on the “Forgot password” link on the sign-in page to reset your password online.

Where can I update my personal information (e.g. home address, email, change my password)?
Log into your account and go to the “My Account” section. From there you are able to edit and update username, password, etc. If you need to update personal information like address or phone number, please send a message or contact your provider’s office.

What is your privacy policy?
Please go to http://www.chcsno.org/ and review our organizations privacy policy.

I was logged out of Patient Portal, what happened?
Patient Portal is set up to time out a session automatically when it finds no action (i.e. moving the mouse) in a period of time. Follow the instructions to log back in or close the session.

What are the site requirements?
Patient Portal works best with the following browsers:

  • Microsoft Internet Explorer 8.0 and higher
  • Mozilla Firefox 2.0 and higher
  • Google Chrome

 

Patient Portal Enrollment

Simply click on the "ENROLL NOW" button below to sign up for the Patient Portal.

         Medical                                  Dental
 enroll_now_button               enroll_now_button

Login to Patient Portal

Have you already set up your account? If yes, you are ready to login and begin using the Patient Portal. Simply click on the "SECURE LOGIN" button below and enter your username and password.

        Medical                                  Dental
secure_login_button               secure_login_button

Looking for Online Bill Payment?

The Patient Portal is not used to pay your bill. Please visit our Payments & Insurance page for bill payment information, or Pay Your Bill Online.